Nudge Support

Email support@hbkllabs.com and we will get back to you. Telling us your iOS version helps us respond faster.

Common questions

How Nudge works

Set a goal in your own words and choose a tone and the times you want to hear from it. Nudge generates short notifications made for you and that goal, delivered on your schedule or instantly on demand. You can start from a template or write your own from scratch.

Restore a purchase

If your subscription is not showing on a device, open the app's Settings and tap Restore Purchases while signed in to the Apple ID you subscribed with.

Manage or cancel a subscription

Subscriptions are handled by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, and choose Nudge to change or cancel it. Nudge offers a 7-day free trial for new subscribers, then Weekly, Monthly, or Annual plans.

Notifications are not arriving

Make sure notifications are enabled for Nudge in the iPhone Settings app under Notifications, and that your goal has an active schedule. If you changed time zones, open the app once so it can update your delivery times.

Sensitive topics

For goals around grief, sobriety, or anxiety, Nudge handles messages with additional care and surfaces trusted resources. Nudge is a motivation and encouragement app and is not a substitute for professional help. If you are in crisis, please contact your local emergency services or a crisis line.